Provide Responsible Gambling Services
SITHGAM022
Provide Responsible Gambling Services
If you already hold a current RCG card, please do not complete this training again, please complete the refresher course that Liquor & Gaming have emailed you.
Completing this training again, will NOT extend your expiry date of your RCG Card and an Interim Certificate will NOT be reissued.
Recent Changes
Liquor and Gaming NSW (L&G) is the regulator of RSA/RCG courses in NSW. They have recently changed the rules governing the way they issue RCG competency cards. You will now need to do complete a 7 hour face to face course with an approved training provider (like Robinson College) and afterwards, do an online assessment comprising of 30 multiple choice questions. You will be notified by L&G the following day via email. Once this assessment is complete, you will then be issued with an Interim Certificate and you will then be able to apply for your competency card at a Service NSW centre.
This course is intended to give you the skills and knowledge to provide responsible gambling services and to assist those customers who have issues with problem gambling.
You will learn how to;
- implement responsible gambling practice
- provide information and assistance to customers about problem gambling
- promote safety (harm minimisation) in venues where there are gaming machines including
- how to recognise gambling problems and additions
- check identification "are your customers over 18 years of age?"
Completing this training again, will NOT extend your expiry date of your RCG Card and an Interim Certificate will NOT be reissued.
Recent Changes
Liquor and Gaming NSW (L&G) is the regulator of RSA/RCG courses in NSW. They have recently changed the rules governing the way they issue RCG competency cards. You will now need to do complete a 7 hour face to face course with an approved training provider (like Robinson College) and afterwards, do an online assessment comprising of 30 multiple choice questions. You will be notified by L&G the following day via email. Once this assessment is complete, you will then be issued with an Interim Certificate and you will then be able to apply for your competency card at a Service NSW centre.
This course is intended to give you the skills and knowledge to provide responsible gambling services and to assist those customers who have issues with problem gambling.
You will learn how to;
- implement responsible gambling practice
- provide information and assistance to customers about problem gambling
- promote safety (harm minimisation) in venues where there are gaming machines including
- how to recognise gambling problems and additions
- check identification "are your customers over 18 years of age?"
Learning Methods:
Learning Outcomes:
Program Benefits:
Content:
Upcoming Workshops
| Name | Date | Time | Location | Available Spaces | Cost |
| Provide Responsible Gambling Services | 21 October 2025 | 08:30 am - 03:30 pm | 1A Wentworth Road | 12 | $200.00 |
| Provide Responsible Gambling Services | 2 December 2025 | 08:30 am - 03:30 pm | 1A Wentworth Road | 30 | $200.00 |
| Provide Responsible Gambling Services | 17 February 2026 | 08:20 am - 03:30 pm | ROBINSON COLLEGE | 30 | $200.00 |
| Provide Responsible Gambling Services | 21 April 2026 | 08:20 am - 03:30 pm | ROBINSON COLLEGE | 30 | $200.00 |
| Provide Responsible Gambling Services | 23 June 2026 | 08:20 am - 03:30 pm | ROBINSON COLLEGE | 30 | $200.00 |
| Provide Responsible Gambling Services | 18 August 2026 | 08:20 am - 03:30 pm | ROBINSON COLLEGE | 30 | $200.00 |
| Provide Responsible Gambling Services | 20 October 2026 | 08:20 am - 03:30 pm | ROBINSON COLLEGE | 30 | $200.00 |
| Provide Responsible Gambling Services | 8 December 2026 | 08:20 am - 03:30 pm | ROBINSON COLLEGE | 30 | $200.00 |