SITHGAM022: Provide Responsible Gambling Services
Recent Changes
Liquor and Gaming NSW (L&G) is the regulator of RSA/RCG courses in NSW. They have recently changed the rules governing the way they issue RCG competency cards. You will now need to do complete a 7 hour face to face course with an approved training provider (like Robinson College) and afterwards, do an online assessment comprising of 30 multiple choice questions. You will be notified by L&G the following day via email. Once this assessment is complete, you will then be issued with an Interim Certificate and you will then be able to apply for your competency card at a Service NSW centre.
This course is intended to give you the skills and knowledge to provide responsible gambling services and to assist those customers who have issues with problem gambling.
You will learn how to;
- implement responsible gambling practice
- provide information and assistance to customers about problem gambling
- promote safety (harm minimisation) in venues where there are gaming machines including
- how to recognise gambling problems and additions
- check identification "are your customers over 18 years of age?"
Liquor and Gaming NSW (L&G) is the regulator of RSA/RCG courses in NSW. They have recently changed the rules governing the way they issue RCG competency cards. You will now need to do complete a 7 hour face to face course with an approved training provider (like Robinson College) and afterwards, do an online assessment comprising of 30 multiple choice questions. You will be notified by L&G the following day via email. Once this assessment is complete, you will then be issued with an Interim Certificate and you will then be able to apply for your competency card at a Service NSW centre.
This course is intended to give you the skills and knowledge to provide responsible gambling services and to assist those customers who have issues with problem gambling.
You will learn how to;
- implement responsible gambling practice
- provide information and assistance to customers about problem gambling
- promote safety (harm minimisation) in venues where there are gaming machines including
- how to recognise gambling problems and additions
- check identification "are your customers over 18 years of age?"
Introduction:
Target Audience:
Participants must be 18 years of age.
Hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
Hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
Learning Outcomes:
Learning Methods:
Program Benefits:
Content:
Upcoming Courses:
| Name | Date | Time | Location | Available Spaces | Cost |
| Provide Responsible Gambling Services | 18 June 2024 | 08:30 am - 03:30 pm | 1A Wentworth Road | 24 | $200.00 |
| Provide Responsible Gambling Services | 13 August 2024 | 08:30 am - 03:30 pm | 1A Wentworth Road | 29 | $200.00 |
| Provide Responsible Gambling Services | 15 October 2024 | 08:30 am - 03:30 pm | 1A Wentworth Road | 30 | $200.00 |
| Provide Responsible Gambling Services | 10 December 2024 | 08:30 am - 03:30 pm | 1A Wentworth Road | 30 | $200.00 |