BASCUS: Basic Customer Service
Individuals will learn about critical reflection and how to deal with difficult customers, create customer surveys to provide direct relevant feedback and information and the impact your customer service has on your clients, business and more.
Individuals will receive a certificate of attendance.
Activities covered in workshop;
- Customer feedback forms
- Dealing with difficult customers
- Good customer service tips
- Explore your role in customer service
- Role plays
This non-accredited workshop is delivered over two (2) hours and involves activities including role play and worksheets.Individuals will receive a certificate of attendance.
Introduction:
Target Audience:
This workshop is appropriate for all Individuals dealing with customers/clients.