Business Courses

Basic Customer Service

BASCUS

Individuals will learn about critical reflection and how to deal with difficult customers, create customer surveys to provide direct relevant feedback and information and the impact your customer service has on your clients, business and more.
Activities covered in workshop;
- Customer feedback forms
- Dealing with difficult customers
- Good customer service tips
- Explore your role in customer service
- Role plays
This non-accredited workshop is delivered over two (2) hours and involves activities including role play and worksheets.
Individuals will receive a certificate of attendance.
 

Social Media to Promote Your Business

SMPYB

This session will show you the basics to creating social media pages such as Facebook to promote your business.
You will learn the importance social media plays in business and how to navigate your social media to get the most out of it.
This session is via Skype.

Certificate II in Business

BSB20115

Certificate II in Community Services

CHC22015

Certificate III in Business Administration

BSB30415