Hospitality

Provide Responsible Gambling Services

SITHGAM001

This course is intended to give you the skills and knowledge to provide responsible gambling services and to assist those customers who have issues with problem gambling.
You will learn how to;
- implement responsible gambling practice
- provide information and assistance to customers about problem gambling
- promote safety (harm minimisation) in venues where there are gaming machines including how to recognise gambling problems and additions
- check identification "are your customers over 18 years of age?"

Provide Responsible Service of Alcohol

SITHFAB002

This course is intended to give you the skills and knowledge to sell and serve alcohol responsibly. 
You will learn how to;
- sell and/or serve alcohol responsibly
- assist customers to drink within appropriate limits
identify and deal with intoxicated customers
- refuse service to intoxicated persons
- check identification "are you customers over 18 years of age?"
- understand the legislation and how to avoid fines associated with serving intoxicated persons